If you can't sign in and keep receiving an error message that says your credentials are incorrect, first make sure you're using the right credentials. For more information, contact your system administrator, ensure the user account was given the Virtual Machine User Login role on the VMs. If you come across an error saying Your account is configured to prevent you from using this device. Your account is configured to prevent you from using this device If you're using the correct account, make sure your application group is associated with a workspace. If you're using the Remote Desktop Web client, you can use an InPrivate browser window to try a different account.

If you've already signed in with a different account than the one you want to use for Azure Virtual Desktop, you should first sign out, then sign in again with the correct account. If you don't see the remote resources you're expecting to see in the app, check the account you're using.

In this section you'll find troubleshooting guidance for general issues with the Remote Desktop client. This article describes issues you may experience with the Remote Desktop client for Windows when connecting to Azure Virtual Desktop and how to fix them.

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