The plan is to move to Exchange 365 from Gmail as part of the Office 365 deployment. Occasionally, he needed to restart his Mac computer, the restart Outlook 2011 to begin receiving email messages. The user had to restart Outlook 2011 multiple times during the day to receive new message.

I upgraded the user to Office for Mac 2016 in hopes of fixing the performance issued they were experiencing with Office 2011 and the problems of email messages not being delivered in a timely manner. The previous computer had Office for Mac 2008 installed, originally, which was then upgraded to Office 2011 for Mac. The user migrated from a previous computer about a year ago. After upgrading to Office 2016 for Mac it has been one problem after another. They have a mix of Macs and Windows PCs, with a Windows 2012 Server.) The reason for upgrading the user to Office 2016 for Mac was that he was having so many problems with Outlook 2011 for Mac. (Based on my recommendation, they are now planning to migrate all their users to Office 365. I upgraded one user at a client to Office 2016 for Mac the day Office 2016 for the Mac it was released. I provide support to small business users. It has been very frustrating working with Office 2016 for Mac. Choose whether you would like to try a Quick Repair or Online Repair.

Scroll down to your Office 2016 and Right Click, Select Change. If you are suspecting that Outlook 2016 may need repairing the easiest way to accomplish this is to repair Office 2016.

Outlook 2016 mac add ins folder